Typewise

About

Typewise is an enterprise AI customer service platform that uses multi-agent orchestration to autonomously resolve customer requests across email, chat, WhatsApp, voice, and social channels. Its AI supervisor coordinates domain-specialist agents for support, sales, and commerce workflows including returns, billing, quotes, and renewals. Agents read and write across CRM, ERP, billing, ITSM, and commerce systems. Business teams define workflows in plain language — no coding required — and built-in simulation, evaluation, and approval workflows ensure safe production deployments. Trusted by enterprise teams with 10M+ tickets solved and 200+ deep integrations.

Features

• •Multi-agent orchestration
• •Natural language workflow builder
• •Omnichannel support (email, chat, WhatsApp, voice, social)
• •200+ deep integrations (CRM, ERP, billing, ITSM)
• •Hybrid intelligence with human handoff
• •Automated evaluations and simulation
• •MCP-native architecture
• •Enterprise-grade security and audit trails

Use Cases

• •Automating enterprise customer service at scale
• •Multi-channel support orchestration
• •Sales and commerce workflow automation
• •Reducing average handling time for support teams